Recruiting: Customer Service Advisor (Maternity cover)

Maternity cover: 12-month contract

 

About us:

We’re not just offering a job here; we’re nurturing a company culture where every team member can thrive. Join us in a workspace where passion meets purpose, and team collaboration sparks innovation. Experience the difference of being part of a team where your input is valued, your development is supported, and your accomplishments are celebrated.

Our team members are the heart of our operation, and we show our appreciation with a variety of cultural perks chosen by them. From weekly team gatherings to ski trips, dog-friendly offices, remote work options, and plenty more. We’ve even been recently nominated for an award for Best Workplace 2024!

If you’re passionate about cars and delivering exceptional customer service within a supportive, staff-focused, forward-thinking environment, your search ends here!

What might be in it for you long term?

There may be an opportunity following the 12-month contract to step into a permanent Junior Engineering role plus the option to embark on our VDA Apprenticeship to become a fully qualified Vehicle Damage Assessor!

Responsibilities

· Work with various teams to promptly and accurately address customer queries, ensuring a seamless experience.

· Maintain a thorough understanding of our services

· Identify opportunities for upselling or cross-selling based on customer needs.

· Keep detailed records of customer interactions and transactions.

· Identify and escalate complex or unresolved issues to the appropriate department.

What we’re looking for:

We’re not just looking for skills; we’re seeking individuals with passion, a desire to learn, determination, and boundless enthusiasm. However, here are some basic skills that would be beneficial:

· Previous experience in customer service.

· Ability to multitask and manage time effectively in a fast-paced environment.

· Excellent verbal and written communication skills, along with a warm and professional demeanour.

· Strong problem-solving abilities with a focus on meeting customer needs.

· Proficiency in basic computer applications.

What’s in it for you?

· Competitive salary with access to our comprehensive employee perks platform covering health, wealth, education, and social benefits.

· Opportunities for professional growth and advancement within our innovative, industry-leading organisation.

· A nurturing, collaborative workspace that values and celebrates your contributions.

· Access to cutting-edge software and tools to streamline your workflow, ensuring efficiency and effectiveness.

· Enjoy weekly team lunches, dog-friendly offices, staff excursions, seasonal festivities, and more, fostering a vibrant community.

· Seize the chance to play a pivotal role in a dedicated team committed to delivering unparalleled automotive services.

 

Apply here!

Job Types: Full-time, Temporary contract

Contract length: 12 months

Salary: Up to £23,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Free parking
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Commission pay

Experience:

  • Customer service: 1 year (required)
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