About

Laird was founded in 2000 by current MD, Nik Ellis, after being frustrated by the lack of client collaboration & technology integration in the industry. This is even more important & relevant today.

The People Behind Laird

Nik is supported by cornerstone hand-picked managers supporting the engineers, customer service & tech teams. They follow his vision of partnering with clients to provide constantly improving service blended with innovative, useful technology.

Nik brings a relaxed, get stuff done attitude to the teams, with a highly flexible modern work environment. Everyone is empowered to use best judgement, challenge the norm & develop personally & professionally.

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Independent Vehicle Assessors

Nik has hand picked his teams to ensure a wide range of skills brought in from various industries. Many of the Engineers have significant histories in the body repair & motor industries meaning they use their detailed expert knowledge to deduce the correct, safe & economical repair methods.

A large Tech department integrates within every aspect of Laird; ensuring not only efficient & accurate systems for the staff but also seamless integration for clients, in turn helping them save time & money.

The Customer Service teams bring a wealth of knowledge from blue chip companies & are empowered to make great decisions. They are challenged to constantly improve & subscribe to a Kaizen thought process.

The company culture is relaxed, but with a get s**t done attitude. Nik is keen on personal development across the teams but also realises that smart & well done work should be rewarded. So the guys have regular fun events; from simple drinks & pizza in work to long weekend ski-trips, various events for all to enjoy.

Our Values

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Passion to Evolve

We are passionate about our ability to continuously move forward and adapt to changes. We do this through developing our technology & knowledge at every opportunity.

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Striving for Quality

Quality is at the heart of our products and it is ingrained into every process that we undertake. Our commitment to accuracy and being the best determines our quality service.

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Investing in Each Other

We believe in the power of team work and the importance of building respectful & patient relationships. Our very essence is in supporting each other’s learning for mutual benefit.

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Committed to Exceptional Experience

Our We offer an exceptional customer journey in all that we do. When liaising we are committed to providing the best possible experience and taking ownership to the end.

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Bring All Yourself to Work

It’s important that we feel comfortable to be ourselves and use our skills and passions outside of work to help us in our work. We believe in enjoying work and enjoying life together.

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Active in the Community

Community and relationships are at the heart of what we do and we get involved in as many charity events as we can. We believe in giving something back.

Our Partners

audatex
glass's
dvla
motor check
national car auctions
thatcham research

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