Recruitment Opportunity: Automotive Customer Service Advisor
We are recruiting! That’s right, we are undergoing significant growth & are on the look out for a new team member. Unleash your passion for Customer Service and embark on an exciting journey with us! Are you passionate about delivering exceptional customer service? We have an exciting opportunity for an Automotive Customer Service Advisor to join our talented team. We are obsessed with providing outstanding service, going the extra mile & winning a few awards along the way. Empowered to make the best choices, and motivated to go the extra mile, we can ensure exemplary & friendly service to our clients.
If you thrive in a fast-paced environment and are motivated to go above and beyond, this is the perfect opportunity for you!
- Job Type: Full-time, Permanent
- Salary: Up to £23,000.00 per year
Summary & responsibilities:
As an Automotive Customer Service Advisor, you will be at the forefront of our customer interactions, providing top-notch support. You will play a crucial role in maintaining our reputation for delivering exceptional customer service. Responsibilities will include:
- Collaborate with other teams to respond promptly & accurately to customer enquiries to ensure a seamless customer experience.
- Maintain a comprehensive knowledge base of our services and stay updated on any changes or developments both internally and across the ever-changing industry
- Upsell/cross-sell opportunities based on customer needs.
- Maintain accurate records of customer interactions and transactions. Identify and escalate complex or unresolved issues to the appropriate department.
Qualifications and Skills:
- Previous experience in a customer service role is required.
- Excellent verbal and written communication skills, with a friendly and professional demeanour.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using basic computer applications.
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Dog-friendly office
- Flexibility around when you work
- No weekends
- Some hybrid home working may be available & much more
How to apply
Are you ready to take the first step toward an exciting future? If you are passionate about making a difference and want to be part of a team that is changing the industry, send your CV to Lucia.rudzinski@laird-assessors.com