Business Continuity Plan

laird assessors leading independent automotive experts witness services accident damage reports post repair inspections pre purchase inspection desktop reports reconstruction diminution of value vehicle valuations injury photography criminal specialist vehicles first notification of loss FNOL classic car total loss solutions repair network management audatex estimate request bespoke transport for london translation interpretation swiftcase

Due to the recent government announcements in relation to COVID-19 Laird have implemented their technological based Business Continuity plan.

Laird have employed remote workers almost since inception so have two decades experience of the best practices. With the aid of a bespoke cloud based operating software Swiftcase supported by Livepoint alongside a VOIP based telephony system Laird operations continue to its exacting standards as usual.

We have a number of our operational centres working remotely to maintain service levels to our usual standard. Our field inspections will continue as planned with some restrictions to client contact which will be thoroughly vetted from inception to manage risk exposure as much as possible.

We have significant implementations and an enhanced desktop imaging team on hand to handle an increased volume of Desktop/Image Assessments which will significantly reduce contact and speed up K2K times during these challenging times.  Technology such as our chatbots, automated booking system & remote vehicle damage inspection app can all assist during this time.

As a complete outsourced solution we will be more than happy to talk all of our existing or potential customers to see how our innovative solutions can help you and your customers during these periods.

As we continue to monitor and heed the governments advice on COVID-19 we will keep everyone updated. If you need any more information or would like to discuss our continuity plan further please do not hesitate to contact us here or call 0151 342 9961.

Latest News