It’s important for the claim supply chain to have information about client’s cars; has the repairer collected it? When will it be finished? Are all the parts available? Information salient to the case, available exclusively from the bodyshop.
However most of Laird’s staff have worked for bodyshops so we recognise that they operate under significant time constraints, and the last thing they need is to be interrupted by frequent phone calls requesting updates on multiple vehicles. To streamline this process, we have developed an advanced repairer interaction tool designed to enhance communication efficiency between bodyshops, our team, and most importantly our clients, all while adhering to agreed service level agreements.
An extension to Swiftcase, this tool allows bodyshops to conveniently update our case management system at their discretion. They can log booking dates, detail reasons for any delays, and upload estimates and images. This information is then automatically translated by our AI and made accessible to our clients & referrers, ensuring transparency and timely updates across all parties involved.
Furthermore, our repairer interaction tool addresses the common challenges associated with the traditional, labor-intensive approach of managing repairs via phone calls. It eliminates the need for repetitive communication, expedites the process of completing estimates, and facilitates direct interactions between engineers and repairers at a time that suits both parties.
By automating key aspects of repairer management at the initial stages of a repair, this tool not only enhances operational efficiency but also significantly reduces the administrative burden on bodyshop staff. This initial phase of interaction is designed to streamline workflows, reduce errors, and improve overall service delivery, ultimately benefiting all stakeholders involved in the repair process.
If you would like to add this to your services or to simply learn more, please message us here.