Automated Chasing

Historic Time-Consuming Process for Engineering Liaison Teams is Now a Thing of the Past

Historically, the engineering liaison team spent a significant amount of time chasing clients for images and bodyshops for estimates, as well as ensuring this information was relayed to instructing principals. However, with the recent development of further AI-powered automation from Laird’s tech team enhancing the powerful platform provided by Swiftcase, this process is now a thing of the past.

The new automation process is designed to liaise with customers and obtain images over a period of time while continuously updating the instructing principals. It also interacts with repairers and ensures that clients are kept up-to-date throughout the repair process.

The tech team is still working on developing this new feature and there are more useful updates planned for the future. However, it’s clear that this new interaction add-on will save the engineering liaison team a significant amount of time in the long run.

“We are thrilled to introduce this latest automation to our engineering liaison process,” said Nik Ellis, “It’s an exciting development that will help us to streamline our processes and improve our overall efficiency. We are looking forward to continuing to develop this feature and seeing the positive impact it has on our team and our clients.”

The new interaction add-on is now live and available for use by the engineering liaison team. For more information on this new feature, please contact us here.

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