Director Nik Ellis discusses how artificial intelligence has transformed Laird Assessors' operations. The company believes technology should work for people, not the other way around, enabling staff to concentrate on core expertise rather than administrative work.
From Static to Dynamic Solutions
Traditional PDF reports are being replaced with intelligent documents that communicate across supply chains in real time. When a vehicle is deemed unsafe, the system can notify hire teams and pre-book courtesy vehicles. For repairable vehicles, the technology automatically matches them to appropriate repair facilities.
The outcomes include faster processing, lower operational expenses, improved data insights, and enhanced consistency. However, the company maintains human oversight throughout: AI handles the heavy lifting, while our experts ensure that each decision is considered, correct, and aligned with industry standards.
