Laird, an automotive intelligence firm, adopted various AI technologies throughout 2023 and outlines their strategic vision for continued implementation in 2024.
2023 Implementations
The company introduced AI to process incoming client instructions, deployed AI for capturing crash vehicle images, implemented a visual intelligence system for damage analysis, and launched generative AI-powered chatbots for total loss valuations.
2024 Plans
Plans include expanding chatbot offerings with a natural language voice bot integrated with Swiftcase, and continuing collaboration with visual intelligence technology to improve damage recognition accuracy.
