Laird has launched an artificial intelligence-powered voicebot designed to deliver round-the-clock customer service integrated into their Swiftcase platform.
The voicebot seamlessly connects with Laird's smart database, allowing secure data access. Using ChatGPT Plus, it handles natural language queries and can distribute reports, authority notes, and images.
Initially deployed during off-hours, the system currently resolves approximately eighty percent of customer requests. Achieving an 80% success rate in addressing requests outside regular working hours is a significant stride.
