Laird has completed a major technological upgrade to its SwiftCase platform, creating a fully automated workflow that manages the entire vehicle assessment process from instruction to engineer-ready report, the latter being the important bit. We love AI & automation, but it works best with a Human-In-The-Loop (HITL) taking ultimate responsibility.
The enhanced system brings together OCR, API integrations, AI-driven email organisation, image recognition, and automated data enrichment to deliver a streamlined, accurate and highly efficient process with minimal human intervention.
Key Improvements
- Automated Intake: Incoming mail and new instructions are captured through OCR and APIs, automatically categorised and added to the CRM.
- AI Email Processing: Messages are read, classified and key data extracted directly into case files.
- Image Recognition: Photos are analysed to identify vehicle details and damage, speeding up early case handling.
- Live Data Feeds: Vehicle, manufacturer, estimating, valuation, anti-fraud, history & providence data is pulled in automatically via API & smartly interpreted to build the report.
- AI-Assisted Report Build: Swiftcase compiles reports using extracted data, imagery and structured templates.
- HITL Final Check: Engineers complete a quality review and make any amendments necessary (they have full accountability and control) before releasing the report, maintaining accuracy and professional oversight.
Raising Industry Standards
The enhanced workflow significantly reduces delays and manual admin, improving turnaround times and ensuring a consistent, transparent process for clients. It also reinforces Laird’s long-standing Human-in-the-Loop policy by pairing automation with expert engineer sign-off.
“Our aim has always been simple: use technology to remove friction while keeping our professional standards at the forefront,” said Nik, founder of Laird, “These upgrades allow our engineers to focus on quality, while the system handles the rest.”
Laird continues to lead the sector in practical application of automation and AI to improve outcomes across the UK motor claims industry.
The system is powered by SwiftCase & works with most professional industries. Find out more here.