We provide expert based first notification of loss (FNOL) solutions for insurance or claims management. We provide work flow driven processes to ensure maximum efficiency & an excellent customer experience.
Our customer service teams provide an expert and specialised services to insurance, fleet or claims management companies. We can provide an instant triage meaning rapid assessment of total loss or repair probability for direction to the appropriate provider, roadworthiness assessment for hire car deployment and total loss settlement.
Triage
We understand that sometimes everyone will need a quick expert opinion as part of our bespoke solutions we offer a complete triage service usually returned within 1 hour. Providing customers with salient information such as whether the vehicle is roadworthy or repairable / Total loss allows our customers access to early identification of decisions from our experts allowing their handlers to focus on the front end service for clients and reduction in the following;
- Early decisions on whether to provide replacement vehicle
- Identification on whether to deploy repairs resulting in significant savings of vehicles unnecessarily being recovered to repairs saving repairers time unnecessary effort of producing an estimate
- Identification for total loss allowing our customers to instantly deploy salvage agents and ensuring vehicles follow the correct routes from the outset reducing unrecoverable hire days and savings of unnecessary vehicle movement costs and time