In line with further significant upgrades to Swiftcase, we’ve introduced an advanced AI-powered chatbot, expanding its capabilities beyond 24/7 support to include natural language processing and real-time car valuation. This innovation aims to assure policy-holders in determining the value of their vehicles by providing instant access to comparable car advert listings.
Natural & Multiple Languages
The voicebot utilises ChatGPT Plus to interpret and respond to user inquiries in natural language. This allows clients to engage in conversational interactions, making the valuation process more intuitive and user-friendly. The bot can also switch to hundreds of other popular languages to assist anyone who struggles with English.
Real-Time Market Comparisons
By accessing a vast database of current car listings, including AutoTrader the voicebot can identify and present advertisements for vehicles similar to the car owner’s. This feature helps validate and confirm the estimated value of the written-off car, offering a transparent and data-driven approach to valuation.
Commitment to Innovation
Nik Ellis, Director at Laird, emphasises the company’s commitment to leveraging AI to enhance customer service. He notes, “Having taken advantage of the benefits of AI in many other areas of the business, we feel this is a natural step to enhance our customer service and assist our clients with consumer duties.”
Looking Ahead
As Laird continues to refine and expand the chatbot’s capabilities, clients can expect an increasingly efficient and personalised experience in determining their vehicle’s value. This development underscores Laird’s dedication to integrating cutting-edge technology to meet the evolving needs of the automotive industry.
As it is integrated into Laird’s Swiftcase platform, the voicebot ensures secure access to client data and will shortly be able to generate reports, send authority notes, and respond to some queries.
If you would like more information or to understand how we can personalise this for your business, please contact us here.