At Laird, innovation isn’t just part of what we do, it’s embedded in our DNA. We’re excited to unveil a new suite of upgrades to our Automotive Intelligence services, redefining how vehicle claims are assessed, processed, and resolved in today’s fast-moving, data-driven world.
From Static Reports to Real-Time Intelligence
The traditional claims process often involves static PDF reports, delayed updates, and communication bottlenecks. We’ve flipped that model on its head. Thanks to powerful AI-powered automation from Swiftcase, Laird now delivers live, API-integrated data directly into our clients’ CRM systems, keeping bodyshops, accident management companies, insurers, and hire car providers informed in real time.
Whether it’s instant alerts when a vehicle is deemed repairable or updates on parts delays, our new system improves communication, reduces downtime, and ensures everyone stays one step ahead, including the consumer, ie the car owner.
“Our mission has always been to streamline the claims process and remove unnecessary friction,” said Nik Ellis, founder of Laird. “These new upgrades allow stakeholders to act quicker, reduce downtime, and deliver better service to customers.”
AI That Works for Everyone
Artificial intelligence is no longer a future concept; it’s the engine behind our day-to-day operations. We’ve harnessed the power of AI to:
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Enable remote vehicle damage assessments via driver-uploaded images
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Instantly identify and analyse damage using intelligent image recognition
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Provide consistent, fast, and accurate engineer-reviewed reports
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Predict repair timeframes and costs using historical datasets
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Reduce supplementary reports and claim cycle delays
This blend of machine learning and human engineers ‘in the loop’ oversight leads to smarter decisions and smoother claims experiences.
What’s Next?
We’re just getting started. Our development team is already working on the next phase:
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Agentic AI to support autonomous decision-making
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Enhanced predictive analytics to anticipate repair trends
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Smarter tools to handle supplementary damage before it becomes a delay
“Our aim isn’t just to improve the claims process but it’s to redefine it,” Nik added. “By 2025, we’re building a fully automated, AI-powered ecosystem that delivers exceptional service while cutting costs and inefficiencies. We’ve developed solutions that neither we nor our customers ever imagined possible.”
As we move into 2025, our goal is to build a fully connected, AI-powered ecosystem, where every stakeholder is empowered with insight, and claims processes are redefined from start to finish.
Why It Matters
The future of automotive claims isn’t just about speed. It’s about intelligence, transparency, and empowerment. And at Laird, we’re proud to be leading that transformation.
If you’re looking for a partner who blends innovation with deep industry experience, we’d love to show you what our upgraded services can do. Contact us here.