How has the new virtual way of working increased collaboration between personal injury claims and agents?

By Nik Ellis Imagine if Covid had hit in the Eighties or Nineties, with the internet in its sluggish infancy, with little uptake by the UK’s businesses.  People would have been panic buying thermal paper rolls for fax machines, not loo roll!  More importantly for the claims process, imagine how slow (& unreliable) everything would…