Technical Customer Advisor

Recruiting: Customer Service Advisor

We’re looking for someone start in the engineer’s liaison department and being developed towards becoming a qualified motor engineer.

Who Are We?

We’re the UK’s leading independent automotive experts based in Heswall, Wirral, with a strong team of staff motor engineers covering the UK.  We’re experiencing strong growth  so we’re looking to increase the size of our teams.

We have a wide-spread & varied client base from accident management & hire car companies to police & motor traders where we’ve cultivated a pretty good reputation. We’ve even won a fair few awards along the way. No secret to our success; simply happy, motivated & well trained & self-empowered staff producing high quality work in a flexible environment.

We love providing five star customer service & in particular going that extra mile. We believe everyone should love what they do, so we’re committed to investing in each other, inside work & outside too.

Having a passion to evolve ensures that we stay at the forefront of our rapidly changing industry. Our teams created our company values together & continue to tweak them regularly. We don’t believe in telling our staff what to do because we want them to help shape our company by truly valuing and enjoying their work.

We have a work smart, play hard attitude, with flexible hours & days, bonus schemes, training, pensions & personal development. Outside work we throw great parties & events, get involved in lots of great stuff (often for charity), have an annual ski trip, plus loads of random fun things.

The Roles –

We are looking for people with an interest in cars.  You may be from the body repair industry, motor trade, hire car, legal or insurance industry; or you may just site cars as a hobby, enjoy motorsport or tinker with cars at the weekend.

This role could be your first step to become a qualified engineer, assessor or manager.  We have a large team on all levels to support, develop & train you, including the Engineer Academy.

Typical skills we value are:

  • Good communication skills in particular verbal skills
  • Proficient typing skills
  • Competent computer skills
  • Quick & clean organisational Skills
  • Passion for cars and / or the motor industry.
  • Honesty & Integrity
  • Keen to develop
  • Good team player


The hours will be around 37.5 per week typically Monday – Friday with flexible start / finish times & days; we’re more interested in results than hours, so we’ll fit round you.  Work from home / office hybrid to suit you, 

Job Type: Full-time, no dress-code, dog friendly offices.

Salary starts around £20k per year with increases as you develop to over £40k as a fully qualified engineer.  We also offer a pension, cycle / drive to work schemes, bonuses, training & many other benefits.

Please get in touch with Lucia here, in the first instance with your CV & something that’ll grab our attention.

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